Once an order is confirmed, Shunyam will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

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In the case of Damaged product 

• Shunyam needs to be notified of the damaged product within 5 days from the delivery date via email to shunyam.jaipur@gmail.com 

• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 

• In case of multiple item shipments, only the affected product can be returned and replaced.

• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

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In case of Missing product

• Shunyam needs to be notified of missing product within 5 days from delivery date via email to shunyam.jaipur@gmail.com.

• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 

• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.