Refund policy

Order Cancellation

You can cancel your order anytime before it's shipped — just reach out to us and we'll take care of it.

Once your order has been shipped, we're unable to cancel it. But don't worry, if there's an issue with what you receive, our return policy has you covered.

Refund Policy

We generally don't offer refunds, since all our products are handmade in small batches especially for you. That said, we completely understand things can go wrong in transit, so we'll happily make an exception in these cases:

  • Your product never arrived – it got lost somewhere in transit
  • Something's missing from your parcel – the product wasn't inside the package you received
  • You received the wrong product
  • Your product arrived damaged

Missing, Damaged or Different product? Just send us a photo of the parcel (as received) on our mail id - info@shunyam.org within 5 days of delivery, and we'll get your claim sorted.

If a refund is approved, the amount will be credited back to your original payment method within 7–14 business days.

Return Policy

We stand by the quality of everything we make, and if something isn't right, we want to fix it.

When you can return a product:

  • It arrived defective, damaged, or you received the wrong item

By when:

  • Just let us know within 24 hours of receiving your product

What happens next:

  1. Once we approve your return, we'll start processing your replacement within 2–3 business days.
  2. Your replacement will then be shipped out, and should reach you within 4–7 business days.

A Quick Note

Sometimes things beyond our control like courier delays, bad weather, or other unexpected hiccups can affect delivery timelines. We're not able to take responsibility for these, but we'll always do our best to keep you updated and help wherever we can.

We're here to make this whole process as simple and stress-free as possible. Reach out anytime we've got your back. 💚